Effective Date: 6th May 2025

This Privacy Policy explains how BuyHerbalife.co.uk (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit our website and purchase Herbalife products.

We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect personal data when you:

  • Place an order

  • Contact us via email or contact forms

This may include:

  • Full name

  • Delivery address

  • Email address

  • Phone number (optional)

  • Payment details (processed securely by third-party payment providers – we do not store card details)

2. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders

  • Communicate with you about your purchases

  • Respond to your enquiries

  • Comply with legal obligations (e.g., accounting and tax records)

We do not use your data for marketing purposes unless you have explicitly opted in.

3. Legal Basis for Processing

We process your data based on:

  • Contractual necessity – to fulfil your orders

  • Legal obligation – for accounting, taxation, and consumer rights

  • Legitimate interests – to improve customer service

4. Data Sharing

We may share your data with:

  • Delivery services (e.g., Royal Mail, couriers)

  • Payment processors (for handling transactions)

We do not sell or rent your personal data to third parties.

5. Data Retention

We retain your personal data for as long as necessary to:

  • Fulfil your order

  • Meet legal and accounting requirements (usually 6 years)

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (where legally permissible)

  • Object to or restrict certain processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us through our contact page.

7. Cookies

Our website may use cookies to improve your browsing experience. You can control cookie settings via your browser.

8. Data Security

We take appropriate technical and organisational measures to protect your data, including SSL encryption and secure payment gateways.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the revised date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

BuyHerbalife.co.uk
Contact Page